§ 1. General provisions

1. These regulations define the rules for providing screen protection services through the installation (application) of protective film on HAMMER brand smartphones.

2. The service is provided exclusively with the purchase of a new HAMMER smartphone through the online store hammerphones.com (hereinafter referred to as: Smartphone).

3. The service provider, i.e., the entity providing the screen protection service and offering the warranty, is mPTech Sp. z o.o. based in Warsaw, ul. Nowogrodzka 31, 00-511 Warsaw, registered in the Register of Entrepreneurs of the National Court Register by the District Court for the capital city of Warsaw in Warsaw, XII Economic Division KRS under number 0000243245, NIP 8951845043, REGON 020167256.

§ 2. Scope of Service

1. The service involves the professional installation of a protective film on the screen of the purchased smartphone.

2. The film is tailored to a specific smartphone model, and its application is carried out by a qualified technician.

3. After the service is completed, the phone is prepared for shipment to the Client in a state ready for first use.

4. The service also includes a 2-year warranty on the installed protective film, in accordance with §5 and §6 of these regulations.

§ 3. Conditions for Using the Service

1. The service is available only at the time of purchasing a new HAMMER smartphone on the website hammerphones.com and may only pertain to this device.

2. It is not possible to use the service at a later date, to order only the service without a smartphone, or to purchase it after finalizing the order.

3. In order to perform the screen protection service, it is necessary to remove the security seal and open the smartphone's factory packaging.

4. The client, by choosing the service, agrees to remove the original packaging security of the Smartphone and the manufacturer's Smartphone in order to install the film.

5. After the service is performed, the device is not repackaged in its original factory condition. The customer acknowledges that the packaging may show signs of being opened.

6. Adding a screen protection service may extend the order processing time by up to 1 business day compared to the standard shipping timeframe.

7. The proof of purchase (receipt or VAT invoice) serves as the basis for any warranty claims.

§ 4. Liability and Limitations

1. The service provider is not responsible for any damage to the device resulting from improper use of the smartphone or the film after the film has been installed.

2. The service does not include:

a. device configuration,

b. data transfer,

c. other service activities not related to the application of the screen film on the smartphone.

§ 5. Scope of Warranty

1. The warranty covers the protective film installed on the smartphone screen as part of the screen protection service.

2. The warranty is valid for 2 years from the date of delivery of the Smartphone with a protective film to the buyer.

3. Complaints will be accepted in the following cases:

a. Incorrect film cut - the film does not fit the smartphone model specified in the order.

b. Undercut film – one of the layers (outer protective film, base film, installation film) was not cut correctly and cannot be separated from the substrate.

c. Lack of complete outline – the film was not cut according to the full shape of the smartphone screen.

d. Air bubbles – if they do not disappear within 48 hours of application (does not apply to UV-cured films).

e. Visible dividing line – a trace from the joining of the mounting film wings visible after 48 hours.

f. Spontaneous detachment of the film – despite proper usage.

g. Installation error by the technician – uneven application of the film resulting from the lack of diligence by the technician applying the film.

§ 6. Warranty Exclusions

1. The warranty does not cover the following cases:

a. Self-removal and reinstallation – any user manipulation of the protective film or smartphone screen excludes warranty claims.

b. Mechanical damage – resulting from improper use or storage of the smartphone (e.g., scratches from keys, coins, cuts, tears).

c. Damage caused by improper use of accessories (e.g., cases causing the film to lift),

d. Damage caused by using the smartphone at temperatures outside the range of -15 to +40 degrees Celsius.

2. Complaints are considered solely based on the completed complaint form.

3. The warranty for the screen protection service does not cover damage to the device itself, including the display, battery, or other components of the phone. Detailed warranty conditions regarding the device (including the display, battery, or other components) are described in:

a. Warranty conditions for HAMMER brand devices,

b. Regulations for handling complaints under the HAMMER warranty.

These documents are available on the website: https://mptech.eu/gwarancja.

4. In the event that the Service Provider identifies a defect in the protective film covered by the warranty (after prior photographic documentation of the device with the defective protective film applied), the film will be replaced with a new one along with the service of applying it to the Smartphone screen.

5. The service provider is not responsible for the loss of data, settings, or applications on the smartphone at the time of processing the complaint. The client is obligated to create a backup of the data before handing over the device.

6. If the Service Provider has replaced the defective protective film, it is covered by a new 2-year warranty, which is calculated from the day the Smartphone with the replaced protective film is delivered.

§ 7. Principles of Submitting Complaints

1. The complaint should be submitted only when the protective film is still on the smartphone screen.

2. The client is obligated to:

a. deliver the device to the service point: Magazyn mPTech Sp. z o.o., ul. Krakowska 119, 50-428 Wrocław – with the note "Claim for HAMMER protective film",

b. present the original proof of purchase.

3. The service provider has the right to verify the claim before accepting it within 14 days from the delivery of the device in accordance with paragraph 2 above.

4. Worn or defective film is retained by the service point.

§ 8. Withdrawal from the contract

1. The client, in order to carry out the protective film application service along with the purchase of a smartphone, by ordering the protective film application service, declares that they consent to the full execution of the service before the expiration of the withdrawal period from the contract and acknowledges that after its full execution, they will lose the right to withdraw from the contract for the execution of the protective film application service.

2. The lack of the Client's rights as a consumer to withdraw from the contract for the provision of the protective film installation service due to the use of the screen protection service does not affect their right to withdraw from the smartphone sales contract within 14 days from the date of receipt of the shipment, in accordance with the Consumer Rights Act of May 30, 2014.

3. In the event of a successful withdrawal from the contract, the Customer will receive a refund of the sale amount of the Smartphone, including the price of the device. The payment for the previously fully completed installation of the protective film is non-refundable.

§ 9. Final Provisions

1. The regulations do not limit the rights of the consumer arising from the provisions on the non-conformity of goods with the contract.

2. In matters not regulated by these regulations, the provisions of the Civil Code shall apply.

3. The service provider reserves the right to change these terms and conditions. The new version of the terms will be published on the website and does not affect services already rendered or ordered before the date it comes into effect.

4. The regulations come into effect on July 1, 2026.